Value-Added Logistics Service

Additional Services That Improve Shipment Readiness

Value-added activities are tailored to the product and operational requirement. The scope, quality standard, materials, labour, turnaround time and acceptance criteria must be agreed before work begins, especially for regulated, fragile, high-value or branded goods.

What This Service Includes

• Protective packaging and repacking
• Product labelling and barcode application
• Kitting, bundling and promotional inserts
• Counting, sorting and basic visual checks
• Insurance-request coordination
• Custom inventory, dispatch or exception reporting

How the Service Works

1. Requirement definitionThe customer provides product data, work instructions, samples and quality criteria.
2. Scope and material approvalLabour, packaging material, labels, turnaround time and pricing are confirmed.
3. Controlled processingGoods are processed according to the approved instructions.
4. Quality confirmationThe completed work is checked against the agreed acceptance standard.
5. Release or handoverProcessed goods move to storage, freight, courier or distribution.

Required Information and Documents

Depending on the activity, the customer should provide:

• Product list, SKU and quantity information
• Packaging specification and approved artwork
• Label, barcode and compliance-text files
• Quality-control checklist and tolerance instructions
• Authorised sample or finished-product reference
• Insurance value and coverage request where applicable
• Regulatory labelling or product-handling instructions

Product Integrity and Labelling Compliance

Value-added work must not misrepresent a product or remove mandatory safety, origin, batch, expiry or regulatory information.

• Customer-supplied labels, claims, artwork and instructions must be lawful and accurate.
• Food, medicine, cosmetics, chemicals and regulated products may require licensed facilities or specialised handling.
• Original batch, serial, expiry and traceability information must be preserved where required.
• Repacking cannot be used to conceal damage, origin, identity or legal restrictions.
• Waste and removed packaging are handled according to the agreed disposal process.

Service-Specific Terms and Conditions

• Charges depend on labour time, materials, quantity, complexity and urgency.
• A sample, pilot batch or written approval may be required before full production.
• FLYEX BD is not responsible for errors in customer-approved artwork or instructions.
• Insurance coverage is governed by the selected insurer’s terms and is not guaranteed by requesting a quote.

General Logistics Terms and Conditions

• Service acceptance is subject to the current laws of Bangladesh, the rules of the origin and destination countries, customs requirements, carrier restrictions and operational availability.
• The customer must provide accurate sender, receiver, commodity, quantity, value, weight, dimensions, purpose and supporting-document information. Any cost, penalty, seizure, delay or loss caused by incorrect or incomplete information remains the customer's responsibility.
• Prohibited and illegal goods are not accepted. Restricted, controlled, hazardous, perishable, high-value or special-category goods require prior written approval and all mandatory permits, declarations, packaging and labels.
• Unless expressly included in a written quotation, customs duty, VAT, tax, inspection, permit, port, terminal, storage, demurrage, detention, re-delivery and government charges are payable by the customer, importer, exporter or receiver as applicable.
• Quoted transit times are estimates rather than guarantees. Customs inspection, airline or shipping-line schedules, weather, congestion, security checks, government action and force-majeure events may change the delivery timeline.
• Cargo insurance is separate unless specifically stated in writing. Any liability or compensation is determined under the accepted quotation, the selected carrier's conditions and the current FLYEX BD Terms and Conditions.

Frequently Asked Questions