Import Service

Reliable Import Logistics from Origin to Final Delivery

Import requirements vary by commodity, HS classification, country of origin, importer status and government policy. Before booking, we review the shipment profile and identify the operational documents needed for the selected route. Import clearance remains subject to Bangladesh Customs and other competent authorities.

What This Service Includes

• Origin pickup or supplier handover coordination
• Air, sea or courier import movement
• Freight-document review
• Customs-clearance and duty-processing assistance
• Port, airport and delivery coordination
• Shipment status and exception follow-up

How the Service Works

1. Pre-import reviewWe review the commodity, importer details, origin, value, route and regulatory requirements.
2. Origin coordinationThe supplier or origin agent prepares the cargo and required export documents.
3. International transportCargo moves under the selected air, sea or courier service.
4. Import clearanceDocuments are presented to customs and applicable duty, VAT, tax, permit or inspection requirements are processed.
5. Release and deliveryAfter release, cargo is transferred to the agreed warehouse or delivery address.

Required Information and Documents

Import documentation depends on the commodity, payment method and importer status. Common requirements may include:

• Commercial invoice
• Packing list
• Bill of lading, sea waybill or air waybill
• Import Registration Certificate (IRC), where applicable
• VAT registration or BIN and importer tax details
• Letter of Credit, LCA, purchase contract or payment documents where applicable
• Certificate of origin and product-specific permits, licences or no-objection certificates

Import Compliance, Duty and Product Control

Every import must meet Bangladesh Customs requirements and any product-specific rules imposed by the relevant government authority.

• The importer must use an accurate product description, value, quantity, origin and HS classification.
• Duty, VAT, advance tax, regulatory duty and other government charges may apply according to the current tariff and importer status.
• Controlled goods may require prior permits, standards certificates, health approvals, quarantine documents or other authorisations.
• Customs may inspect, assess, reclassify, hold or request additional evidence for the cargo.
• Prohibited imports and goods lacking mandatory approval will not be accepted.

Service-Specific Terms and Conditions

• The customer or nominated importer remains responsible for legal import eligibility and importer registration.
• Any duty estimate is provisional until the customs assessment is completed.
• Port storage, demurrage, detention or examination costs caused by delay are additional unless included in writing.
• FLYEX BD cannot guarantee customs release where the importer, goods or documents do not meet legal requirements.

General Logistics Terms and Conditions

• Service acceptance is subject to the current laws of Bangladesh, the rules of the origin and destination countries, customs requirements, carrier restrictions and operational availability.
• The customer must provide accurate sender, receiver, commodity, quantity, value, weight, dimensions, purpose and supporting-document information. Any cost, penalty, seizure, delay or loss caused by incorrect or incomplete information remains the customer's responsibility.
• Prohibited and illegal goods are not accepted. Restricted, controlled, hazardous, perishable, high-value or special-category goods require prior written approval and all mandatory permits, declarations, packaging and labels.
• Unless expressly included in a written quotation, customs duty, VAT, tax, inspection, permit, port, terminal, storage, demurrage, detention, re-delivery and government charges are payable by the customer, importer, exporter or receiver as applicable.
• Quoted transit times are estimates rather than guarantees. Customs inspection, airline or shipping-line schedules, weather, congestion, security checks, government action and force-majeure events may change the delivery timeline.
• Cargo insurance is separate unless specifically stated in writing. Any liability or compensation is determined under the accepted quotation, the selected carrier's conditions and the current FLYEX BD Terms and Conditions.

Frequently Asked Questions