Customs Clearing Service

Operational Customs Clearance with Clear Documentation

Accurate documents and correct commodity information are essential for efficient clearance. We coordinate with the customer, carrier, port stakeholders and authorised customs professionals to reduce avoidable errors while respecting the authority of Bangladesh Customs and other regulators.

What This Service Includes

• Customs-document checklist and review
• Bill of Entry or export declaration processing support
• HS-code and duty-information coordination
• Customs assessment and examination follow-up
• Port, terminal and carrier-document coordination
• Release order and final delivery coordination

How the Service Works

1. Document collectionThe customer provides the complete commercial, transport and regulatory document set.
2. Declaration preparationShipment information is organised for the applicable customs declaration.
3. Assessment and inspectionCustoms may assess value, classification, duty and inspection requirements.
4. Payment and releaseGovernment and port charges are settled and release formalities are completed.
5. Cargo deliveryReleased cargo is collected and delivered under the agreed transport arrangement.

Required Information and Documents

A customs-clearance file commonly requires the following, depending on the transaction:

• Commercial invoice and packing list
• Air waybill, bill of lading or courier transport document
• IRC or ERC, where applicable
• VAT/BIN and taxpayer information
• LCA, LC, purchase order, sales contract or payment evidence where applicable
• Certificate of origin, insurance document and product-specific permits
• Authorisation letter and any customs-requested supporting evidence

Customs Assessment and Regulatory Authority

Customs clearance is governed by official assessment and enforcement decisions. FLYEX BD can coordinate the process but cannot override a government authority.

• Customs may verify value, origin, HS classification, quantity and product eligibility.
• Goods may be selected for physical examination, scanning, laboratory testing or additional approval.
• False invoices, under-declaration, misdescription and concealment are not accepted.
• The importer or exporter must hold all registrations and permits required for the transaction.
• Penalties, reassessment, seizure or delay arising from customer-supplied information remain the customer’s responsibility.

Service-Specific Terms and Conditions

• Clearance begins only after receipt of adequate documents and required advance funds or authorisation.
• Duty and tax estimates are not final until assessed by customs.
• Storage, demurrage, detention, scanning, labour and examination costs are charged separately unless included.
• A customs decision, inspection result or regulatory hold may extend the clearance timeline.

General Logistics Terms and Conditions

• Service acceptance is subject to the current laws of Bangladesh, the rules of the origin and destination countries, customs requirements, carrier restrictions and operational availability.
• The customer must provide accurate sender, receiver, commodity, quantity, value, weight, dimensions, purpose and supporting-document information. Any cost, penalty, seizure, delay or loss caused by incorrect or incomplete information remains the customer's responsibility.
• Prohibited and illegal goods are not accepted. Restricted, controlled, hazardous, perishable, high-value or special-category goods require prior written approval and all mandatory permits, declarations, packaging and labels.
• Unless expressly included in a written quotation, customs duty, VAT, tax, inspection, permit, port, terminal, storage, demurrage, detention, re-delivery and government charges are payable by the customer, importer, exporter or receiver as applicable.
• Quoted transit times are estimates rather than guarantees. Customs inspection, airline or shipping-line schedules, weather, congestion, security checks, government action and force-majeure events may change the delivery timeline.
• Cargo insurance is separate unless specifically stated in writing. Any liability or compensation is determined under the accepted quotation, the selected carrier's conditions and the current FLYEX BD Terms and Conditions.

Frequently Asked Questions