This Privacy Policy explains how FLYEX BD collects, uses, stores, shares and protects information when you visit our website, create an account, request a courier service, make a payment, use wallet or recharge features, contact support, or otherwise use our services.
1. Information we collect
Depending on the service you use, we may collect:
- Account information such as your name, username, email address, phone number, password hash, profile photo and account status.
- Identity and verification information, including identification details, document images, address information, nationality, date of birth and verification status.
- Shipment and recipient information such as sender and recipient names, addresses, phone numbers, email addresses, parcel details, declared contents, invoice information and tracking records.
- Payment and transaction information such as amount, payment status, transaction reference, wallet history, payer number and gateway response. We do not intentionally store a full payment card number or card security code.
- Recharge information such as mobile number, operator, offer or recharge amount, transaction status and provider response.
- Technical information including IP address, browser, device, operating system, session information, notification token, cookies and usage logs.
- Communications, reviews, support messages, uploaded files and any other information you voluntarily provide.
2. How we use information
We use information to create and secure accounts, verify customers, calculate rates, process bookings and payments, arrange pickup and delivery, provide tracking, issue invoices, manage wallet and recharge services, send service notifications, prevent fraud, provide customer support, improve our website and comply with legal, customs, tax, accounting and regulatory obligations.
3. Cookies and similar technologies
We may use cookies, local storage, session identifiers and similar technologies to keep you signed in, remember preferences, protect forms, measure performance and support notifications. Disabling essential cookies may prevent parts of the website from working correctly.
4. How information may be shared
We may share only the information reasonably needed with courier partners, airlines, customs and regulatory authorities, payment gateways, banks or mobile financial service providers, recharge providers, hosting and technology vendors, notification providers and professional advisers. We may also disclose information where required by law, court order, government request, fraud prevention or protection of rights and safety.
5. International processing
International courier services require shipment and recipient information to be transmitted to destination countries and service partners. Those countries may have different privacy rules. We take reasonable steps to limit shared information to what is needed for service delivery and compliance.
6. Data security
We use reasonable administrative, technical and organizational safeguards, including access controls, password hashing, secure sessions and restricted administrative access. No internet transmission or storage system can be guaranteed to be completely secure.
7. Data retention
We keep information only for as long as reasonably necessary for the purposes described in this policy. Shipment, customs, invoice, payment, accounting, fraud-prevention and dispute records may be retained after account deletion where required for legal, regulatory, tax, operational or evidentiary reasons. A minimal account-deletion audit record may also be retained, while direct contact details in the request are removed when processing is completed. Data that is no longer needed may be deleted, anonymized or aggregated.
8. Your choices and rights
You may update available profile information, manage notification preferences, contact us to request correction, or submit an account deletion request from the Account Deletion page. We may need to verify your identity before acting on a request. A deletion request may not remove records that we must retain or that are necessary to complete an active shipment, settle a transaction, resolve a dispute, prevent fraud or comply with law.
9. Children
Our services are intended for people who can legally enter into a service agreement. We do not knowingly create accounts for children without appropriate authorization.
10. Third-party services and links
Our website may contain links to or integrate services operated by third parties. Their privacy practices are governed by their own policies, and FLYEX BD is not responsible for third-party websites that we do not control.
11. Changes to this policy
We may update this Privacy Policy when our services or practices change. The revised version will be posted on this page with an updated date. Continued use of the service after an update means the revised policy applies to future use.
12. Contact us
For privacy questions or requests, contact FLYEX BD at info@flyexbd.com, call 01325755459, or write to House #12, Road #03, Nikunja-2, Khilkhet, Dhaka 1229, Bangladesh.