Freight Forwarding Service

Flexible Air, Sea and Multimodal Freight Solutions

The appropriate freight solution depends on cargo size, weight, urgency, commodity, Incoterms, origin and destination. We compare available routes and coordinate the shipment through approved carriers and logistics partners without representing transit estimates as guaranteed delivery dates.

What This Service Includes

• Freight planning and routing consultation
• Airline or shipping-line booking coordination
• FCL, LCL and cargo consolidation
• Transport-document preparation support
• Origin and destination agent coordination
• Tracking, milestone and exception updates

How the Service Works

1. Cargo profile reviewWe collect dimensions, weight, commodity, readiness date, Incoterms and delivery requirements.
2. Routing and quotationSuitable carrier, schedule and route options are reviewed.
3. Booking and documentationSpace is secured and shipping instructions are prepared.
4. Transport and transshipmentCargo is handed over and moved through the selected international route.
5. Destination handlingArrival, customs and delivery coordination are completed under the agreed scope.

Required Information and Documents

Freight documentation depends on the route, commodity and commercial terms. Typical documents include:

• Commercial invoice and packing list
• Shipper’s Letter of Instruction or shipping instruction
• Bill of lading or air waybill data
• Certificate of origin and trade documents where required
• Import/export licences and product permits
• Safety Data Sheet (SDS/MSDS) and dangerous-goods declaration where applicable
• Insurance instructions and destination delivery documents

Freight Safety and Carrier Compliance

Freight must meet carrier rules and international safety standards for the selected transport mode.

• Dangerous goods by air require correct classification, approved packaging, labels and documentation under applicable air-carriage rules.
• Dangerous goods by sea require compliance with the applicable maritime dangerous-goods requirements.
• Cargo weight, dimensions, centre of gravity and packaging must be accurately declared.
• Wood packaging, food, plants, chemicals, batteries and controlled products may require additional treatment or permits.
• The shipper must disclose any hazardous, temperature-sensitive, fragile or high-value characteristics before quotation.

Service-Specific Terms and Conditions

• Carrier schedules and space are subject to change until confirmed.
• Freight charges may be adjusted for actual weight, volumetric weight, dimensions, fuel, security, peak-season or carrier surcharges.
• Demurrage, detention, storage and destination charges are additional unless included in the quotation.
• Cargo insurance is strongly recommended and is not automatic.

General Logistics Terms and Conditions

• Service acceptance is subject to the current laws of Bangladesh, the rules of the origin and destination countries, customs requirements, carrier restrictions and operational availability.
• The customer must provide accurate sender, receiver, commodity, quantity, value, weight, dimensions, purpose and supporting-document information. Any cost, penalty, seizure, delay or loss caused by incorrect or incomplete information remains the customer's responsibility.
• Prohibited and illegal goods are not accepted. Restricted, controlled, hazardous, perishable, high-value or special-category goods require prior written approval and all mandatory permits, declarations, packaging and labels.
• Unless expressly included in a written quotation, customs duty, VAT, tax, inspection, permit, port, terminal, storage, demurrage, detention, re-delivery and government charges are payable by the customer, importer, exporter or receiver as applicable.
• Quoted transit times are estimates rather than guarantees. Customs inspection, airline or shipping-line schedules, weather, congestion, security checks, government action and force-majeure events may change the delivery timeline.
• Cargo insurance is separate unless specifically stated in writing. Any liability or compensation is determined under the accepted quotation, the selected carrier's conditions and the current FLYEX BD Terms and Conditions.

Frequently Asked Questions