E-commerce Logistics Service

End-to-End Logistics for Online Businesses

An e-commerce logistics programme is configured around product type, order volume, service zones, delivery speed, COD requirements, packaging, returns and reporting. Merchant integration, settlement cycles and operational service levels are confirmed in a written agreement.

What This Service Includes

• Inventory intake and SKU management
• Order fulfillment and packing
• Domestic distribution and last-mile delivery
• Cash-on-delivery collection where approved
• Return, exchange and reverse-logistics coordination
• Order, inventory, COD and exception reporting

How the Service Works

1. Merchant onboardingProducts, volumes, channels, service zones, COD and return rules are reviewed.
2. Inventory setupStock is received, identified and recorded by SKU.
3. Order processingApproved orders are picked, packed, labelled and dispatched.
4. Delivery and customer contactOrders move through the selected delivery network.
5. Settlement and returnsCOD, proof of delivery, returns and inventory adjustments are reconciled.

Required Information and Documents

Merchant onboarding may require:

• Business registration, tax or merchant information as applicable
• Product catalogue, SKU, barcode and inventory data
• Order and receiver data format
• Invoice, challan and COD instructions
• Packaging and brand guidelines
• Return, refund, exchange and quality-control policy
• Permits or certificates for regulated product categories

Merchant, Product and Customer-Data Responsibilities

The merchant remains responsible for the legality, authenticity, quality, warranty and marketing claims of the products sold.

• Counterfeit, illegal, unsafe, prohibited or undisclosed restricted products are not accepted.
• Regulated products require valid licences, labels, certificates and storage conditions.
• Order, receiver and COD information must be accurate and lawfully collected.
• Returns are processed according to the agreed merchant policy, not an assumed general policy.
• The merchant must provide clear instructions for damaged, refused, exchanged or unclaimed orders.

Service-Specific Terms and Conditions

• Fulfillment, storage, packaging, delivery, COD and return charges are calculated separately under the merchant agreement.
• COD settlement occurs after successful reconciliation and within the agreed settlement cycle.
• Unsuccessful deliveries, return-to-origin, exchange and re-delivery may carry additional charges.
• Inventory discrepancies are reviewed under the agreed receiving, counting and claim procedure.

General Logistics Terms and Conditions

• Service acceptance is subject to the current laws of Bangladesh, the rules of the origin and destination countries, customs requirements, carrier restrictions and operational availability.
• The customer must provide accurate sender, receiver, commodity, quantity, value, weight, dimensions, purpose and supporting-document information. Any cost, penalty, seizure, delay or loss caused by incorrect or incomplete information remains the customer's responsibility.
• Prohibited and illegal goods are not accepted. Restricted, controlled, hazardous, perishable, high-value or special-category goods require prior written approval and all mandatory permits, declarations, packaging and labels.
• Unless expressly included in a written quotation, customs duty, VAT, tax, inspection, permit, port, terminal, storage, demurrage, detention, re-delivery and government charges are payable by the customer, importer, exporter or receiver as applicable.
• Quoted transit times are estimates rather than guarantees. Customs inspection, airline or shipping-line schedules, weather, congestion, security checks, government action and force-majeure events may change the delivery timeline.
• Cargo insurance is separate unless specifically stated in writing. Any liability or compensation is determined under the accepted quotation, the selected carrier's conditions and the current FLYEX BD Terms and Conditions.

Frequently Asked Questions