Customs Brokerage Service

Customs Representation Built Around Compliance

Brokerage work starts with accurate commercial and product information. We help identify documentation gaps and coordinate the declaration process, but classification, valuation and release remain subject to the official determination of Bangladesh Customs and other competent authorities.

What This Service Includes

• Importer/exporter file review
• Customs declaration coordination
• HS-code and tariff-information support
• Valuation and origin-document review
• Permit and regulatory-agency coordination
• Duty, tax, examination and release follow-up

How the Service Works

1. Client authorisationThe importer or exporter appoints the authorised service party and provides legal registration information.
2. Compliance reviewCommercial, transport and product documents are checked for consistency.
3. Declaration coordinationThe customs entry is prepared using the supplied information.
4. Assessment and responseQuestions, inspection or supporting-document requests are coordinated with the customer.
5. Release and record handoverAfter formalities, release documents and relevant records are shared or retained as agreed.

Required Information and Documents

A brokerage file may require:

• Authorisation letter or power of attorney where applicable
• Commercial invoice and packing list
• Bill of lading or air waybill
• IRC, ERC, BIN and taxpayer documents as applicable
• LC, LCA, purchase contract or payment evidence
• Certificate of origin, product literature and valuation evidence
• Permits, NOCs, standards certificates or agency approvals

Brokerage Responsibility and Customs Decisions

Customs brokerage supports compliance; it does not transfer the legal responsibilities of the importer, exporter or declarant.

• The customer must disclose the true transaction value, product specifications, origin and intended use.
• HS classification support is based on available information and remains subject to customs determination.
• The customer must maintain valid registrations, licences and permits.
• Customs may reassess value, classification, origin, duty or eligibility.
• Any false, forged or misleading document will result in refusal or suspension of service.

Service-Specific Terms and Conditions

• Brokerage fees do not include duty, tax, port, examination, testing or third-party charges unless quoted.
• Written authorisation may be required before representation or document submission.
• Advice is operational and does not replace independent legal or tax advice.
• Post-clearance audit, appeal or dispute work is separate unless specifically contracted.

General Logistics Terms and Conditions

• Service acceptance is subject to the current laws of Bangladesh, the rules of the origin and destination countries, customs requirements, carrier restrictions and operational availability.
• The customer must provide accurate sender, receiver, commodity, quantity, value, weight, dimensions, purpose and supporting-document information. Any cost, penalty, seizure, delay or loss caused by incorrect or incomplete information remains the customer's responsibility.
• Prohibited and illegal goods are not accepted. Restricted, controlled, hazardous, perishable, high-value or special-category goods require prior written approval and all mandatory permits, declarations, packaging and labels.
• Unless expressly included in a written quotation, customs duty, VAT, tax, inspection, permit, port, terminal, storage, demurrage, detention, re-delivery and government charges are payable by the customer, importer, exporter or receiver as applicable.
• Quoted transit times are estimates rather than guarantees. Customs inspection, airline or shipping-line schedules, weather, congestion, security checks, government action and force-majeure events may change the delivery timeline.
• Cargo insurance is separate unless specifically stated in writing. Any liability or compensation is determined under the accepted quotation, the selected carrier's conditions and the current FLYEX BD Terms and Conditions.

Frequently Asked Questions